Ahhh…. customer service.  You elusive Siren of the business seas; your beauty is as ravishing as your song.  How I hear your call like Odysseus did and I too beg to be taken to your rocky shores.  Beat me.  Abuse me. Make me feel as if it is my own fault.  How foolish I was to hand over my wealth my meager earnings in the pursuit of your false...

When it comes to sales questions are amazing wonderful tools.  Sadly when it comes to all the practicing, pre-call planning, and preparation that sales professionals do it seems that questions fall by the wayside.  Which is too bad because questions make for great conversations and help the participants of the sales call find winning solutions. Great...

I ran into an old colleague in the supermarket yesterday. (No, no one got hurt.)  We were discussing the current business climate and how our respective businesses are going.  His is in a breakout stage right now, which means he feels a bit overworked but happy.  He is working for a medical device company that does not make a unique product but has improved...

Rocky Mountain Roots Acupuncture & Herbal Medicine of Denver, Colorado, just had an amazing Grand Opening.  You can read about it here. This is a congratulations video for them. About the author: Erroin A. Martin is a Business Advocate with the Von Gehr Consulting Group, LLC, a business coaching and consultancy provider for business owners, executives, and...

A business to survive has to have results. Typically these results are measured by the ultimate measurement: cash. The difficulty for any business in understanding this measurement is if it is a direct relation to activity or something other. Most businesses will have the belief that cash is generated solely by activity. Therefore many sales plans, business...