Sep 6, 2011

If you have been finishing your last days of summer then you and your business might have missed an important report from the Pew Research Center.  Behind all the rhetoric and excitement around social media, I am sure you and your business have been a bit skeptical.  What can social media do for you?   Before we answer that question, let’s dive deep...

Out of a desire to provoke, agitate, prod, and poke the eyes of those that consider themselves masters of the social media universe, the following twenty theses are put forward. You are invited to debate, comment, defend, attack, and otherwise attempt to credit/discredit the truths in these twenty theses. 1. There is no “Lord” of social media. There...

The year is winding down and it could be said that 2010 is (was) the year of Facebook and social media.  The number of subscribers to Facebook has gone north of 500 million.  The number of big brands claiming their Fan Pages has grown dramatically as well.  Small businesses are flocking to social media, Facebook in particular, seeking a new means to engage...

How far does your customer service reach? Is it limited to face-to-face meetings, telephone conversations, mail, email, or social media? When does your customer service end? These three important questions need to be answered by you and your employees.  Answer them honestly and you will find the hidden reasons as to why your customers are going to the...

Aug 12, 2010

It has been one year and a few days since the launch of the Finding Answers Blog.  This post represents the one-hundredth post for the blog.  There have been quite a few things learned since the launch of the blog last year.  This post has the top six lessons we learned that you could use to make your own blog better. #1 The Echo Effect of A Guest...