Somewhere it is written that it takes 21 days or more to change a habit or establish a new one.  (Although I am sure under the right pressures those days can be shortened.)  If it is really the case that it takes 21 days then you should use that number when establishing how many times you are going to speak with your customers/clients. First, you...

A recent article in the Wall Street Journal on 28 October 2009, discusses different ways you can find and compare pricing for medical procedures.  This is the beginning of what needs to be a more open and transparent marketplace when it comes to pricing. One question that we have received from our readers is “How can I find out about...

The healthcare debate that has been raging in the United States since the beginning of the summer has been filled with claims and counter claims.  Truths, falsities, assaults, and mud filled attacks have been lobbied by both sides.  What seems to be lost in the details of the debate is a serious discussion of a third way. Currently both sides can agree...

Assumptions provide the leader with a foundation to seek the truth behind questions and/or guide them in making decisions. Assumptions are dangerous things. Assumptions may blind them from asking demanding tough questions.  Unchecked assumptions will have a leader reject the answers to their questions.  Assumptions can make a leader miss opportunities to...

It has been said that some of the best leaders ask many questions.  They ask questions that help them visualize all the sides of a particular issue or problem.  The questions provide clarity and/or lead to specific answers for the leader to make tactical decisions in meeting their goals.  So following this logic if we all ask questions then we should all be...