You have just been touched.  Your boss has come down, placing their hand on your shoulder, and anointed you the next leader within the organization.  You are to be given a team to inspire, manage, and lead into the growing future of your company.  Congratulations!  Do you know what team you are getting? It is an important question that you need to answer...

Newly minted leaders always worry about getting it right.  What I mean is that they worry about getting it right in how their teams, peers, and higher-ups look at them.  That can create a sense of worry that leads to paralysis, making it harder for the new leader to make even easy decisions.  The first rule the new leader should follow is this: Get over...

Promotion.  We all fight for it when we work for a company or someone else.  We want a new title, a raise, more responsibility, and more influence a promotion can give us.  One of the most difficult promotions is where it occurs amongst your peers.  Yes, I am talking about becoming a manager/leader amongst what was once your peer group.  Woe to the new...

Customers have a never ending thirst that must be quenched on a continuous basis. They return to the same source of water that will quench the majority of their thirst because of familiarity and trust. Customers will desire for that source of water to be the answers or solutions to myriad of diverse needs. Yet, no business can fulfill every single need a...

In a previous post I wrote about how an inconsistent manager can create discontent amongst their team.  Later, during a discussion about this in my business planning class, I was reminded about an old manager I had.  He used to say that he would be consistent in treating us all as individuals.   At first blush this sounds like a complete rebuke of what I had...