How far does your customer service reach? Is it limited to face-to-face meetings, telephone conversations, mail, email, or social media? When does your customer service end? These three important questions need to be answered by you and your employees.  Answer them honestly and you will find the hidden reasons as to why your customers are going to the...

We are going to be away for a bit, but have no fear as we have guest bloggers here to fill your desire for knowledge.  Be kind and share what you learn here, leave comments, and put what you have learned to use.  We look forward to coming back and sharing with you what we have learned.  Enjoy! Is customer service a department in your company? Is customer...

We are going to be away for a bit, but have no fear as we have guest bloggers here to fill your desire for knowledge.  Be kind and share what you learn here, leave comments, and put what you have learned to use.  We look forward to coming back and sharing with you what we have learned.  Enjoy! There are basically 5 different reasons why nothing great is ever...

Have you heard about the antenna issue with the iPhone 4?  (If you are on your iPhone can you hear me now?) When Steve Jobs, of Apple, came back from vacation to address the antenna controversy with the iPhone 4, he mentioned that the antenna complaints were only less than one percent of all related calls.  One percent.  Seems like a very small number...

When a customer service representative can be the only personal face for an entire company, it is important to make sure that the person reflects well on the values of the employer. Most large businesses may seem like a nebulous, faceless entity, but one interaction with a customer service person can make or break a client’s relationship with the business...