The alluring call of the Siren has finally gotten you to succumb. You are going to market your business into the social media realm. Here are five guidelines you need to follow to be successful in leveraging social media for your business. Answer A Few Questions We thought that we had the answers, it was [...]
Posts Tagged ‘Customer Service’
June 3rd, 2010
5 Social Media Guidelines For Beginners
Erroin A. Martin 
Posted in Business Coaching, Social Media 
Tags: Business Coaching, Business Planning, communicating with customers, customer care, customer contact, Customer Service, listening for results, Long-term vision, marketing and sales tactics, marketing strategy, marketing themes, measurement, planning, pre-call sales planning, Social Media 
View Comments March 18th, 2010
Taking Customer Service To An All New Low
Another airline service has gone and done it. They’ve taken customer service one step closer to worse or beyond. Continental Airlines is the latest among the major American carriers to start charging for food during the flight. The next logical question should be: why even have food on the plane anyway? The rapid decline in [...]
Erroin A. Martin Posted in Customer Service Tags: customer care, customer experience, Customer Service View Comments March 16th, 2010
Secret of Success: Meet The Unmet Needs
I ran into an old colleague in the supermarket yesterday. (No, no one got hurt.) We were discussing the current business climate and how our respective businesses are going. His is in a breakout stage right now, which means he feels a bit overworked but happy. He is working for a medical device company that [...]
Erroin A. Martin Posted in Business Coaching, Marketing Tags: Business Coaching, Customer Service, entrepreneurship, marketing strategy, Strategy and Tactics, success planning View Comments 
