In the past sales used to be about interrupting and pushing your product or services. In recent years sales has taken a more “customer centric or customer focused” approach. All about the customer and how they feel and what they want and how you can help them. Or is it? I mean you’re in sales right? You are supposed to really care about your customer,...

While we are a bunch of lions here at Von Gehr Consulting Group, we also are pet owners.  Yesterday we had a wonderful customer service experience through email.  Take a look: I had never even heard of your breed of dogs before. Live and learn, huh? I was looking at a couple of web sites on those dogs and I think you’d be best off...