Ahhh…. customer service. You elusive Siren of the business seas; your beauty is as ravishing as your song. How I hear your call like Odysseus did and I too beg to be taken to your rocky shores. Beat me. Abuse me. Make me feel as if it is my own fault. How foolish I was [...]
Posts Tagged ‘customer experience’
August 2nd, 2010
Are You An Over Priced Bottle Of Wine?
Customers vote with their wallets and when they choose to purchase from you again speaks volumes about your services/products. It means you have the better price, quality, and value compared to your competition. This metric – the repeat customer – is how the market communicates to you. So then how do you communicate to the [...]
Erroin A. Martin 
Posted in Business Coaching 
Tags: Business Coaching, customer experience, market communication, marketing and sales tactics, marketing strategy, Pricing, quality and value of products 
View Comments April 12th, 2010
Success Secret: Put Your Customer At The Center
Want to beat the competition? Put your customers at the center of your organization. Make them the CEO of your business. Doing so will help you respond faster, launch innovative products/services, and build win-win relationships. Every company has an organizational chart, whether it is formal or informal, that depicts the hierarchy and the roles responsible [...]
Erroin A. Martin Posted in Business Coaching, Customer Service, Leadership, Social Media Tags: Business Coaching, Business Planning, customer experience View Comments 
