Want to beat the competition? Put your customers at the center of your organization. Make them the CEO of your business. Doing so will help you respond faster, launch innovative products/services, and build win-win relationships. Every company has an organizational chart, whether it is formal or informal, that depicts the hierarchy and the roles responsible [...]
Posts Tagged ‘customer experience’
April 12th, 2010
Success Secret: Put Your Customer At The Center
Erroin A. Martin 
Posted in Business Coaching, Customer Service, Leadership, Social Media 
Tags: Business Coaching, Business Planning, customer experience 
View Comments March 18th, 2010
Taking Customer Service To An All New Low
Another airline service has gone and done it. They’ve taken customer service one step closer to worse or beyond. Continental Airlines is the latest among the major American carriers to start charging for food during the flight. The next logical question should be: why even have food on the plane anyway? The rapid decline in [...]
Erroin A. Martin Posted in Customer Service Tags: customer care, customer experience, Customer Service View Comments March 15th, 2010
A Manager, an Executive, and a Business Lion Went to Fill a Customer’s Needs
Customers have a never ending thirst that must be quenched on a continuous basis. They return to the same source of water that will quench the majority of their thirst because of familiarity and trust. Customers will desire for that source of water to be the answers or solutions to myriad of diverse needs. Yet, [...]
Erroin A. Martin Posted in Business Coaching, Customer Service, Leadership Tags: Business Coaching, customer care, customer experience, Executive Coaching, Leadership planning, leadership steps View Comments 
