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Learning Superior Customer Service Skills

We are going to be away for a bit, but have no fear as we have guest bloggers here to fill your desire for knowledge.  Be kind and share what you learn here, leave comments, and put what you have learned to use.  We look forward to coming back and sharing with you what we have learned.  Enjoy! Is customer service a department in your company? Is customer...

Enthusiasm, Energy and Success Are Critical Keys For Providing Excellent Customer Service

We are going to be away for a bit, but have no fear as we have guest bloggers here to fill your desire for knowledge.  Be kind and share what you learn here, leave comments, and put what you have learned to use.  We look forward to coming back and sharing with you what we have learned.  Enjoy! There are basically 5 different reasons why nothing great is...

Customer Service In 140 Characters Or Less: A Cautionary Tale

Many companies, both large and small, have embraced social media.  It has been reported by Facebook that advertising on social media by businesses has increased 1000%.  More and more people are increasing the size and depth of the social media gene pool. This blog, for one, thinks that is a wonderful thing.  Growth is great!  Just make sure your business is...

5 Social Media Guidelines For Beginners

The alluring call of the Siren has finally gotten you to succumb.  You are going to market your business into the social media realm.  Here are five guidelines you need to follow to be successful in leveraging social media for your business. Answer A Few Questions We thought that we had the answers, it was the questions we had wrong. – Bono Before you...

What Is Your Customer Experience Expectation?

What Is Your Customer Experience Expectation?

Mar 10, 2010

Social media is the buzz these days for businesses both large and small.  As a medium it allows, for an investment of time, companies to engage with customers and potential clients.  Whole departments are being built and new companies are being founded to help guide messaging into the social media realm.  The focus is on listening to the customers, engage...

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