During a presentation on building talented business teams and better morale that I gave, a question was raised about who is ultimately responsible for morale.  One audience member had taken the position that it is the responsibility of the leader or leadership to set the tone.  Another audience member felt it was incumbent upon the employees to be...

Nathan Bryce is the inventor of the world’s first patented personality system, the Insight Temperament System, which applies the research of Carl Jung, David Keirsey, Isabel Myers (and many others) into real-life settings. His educational company, the non-profit Insight Learning Foundation, teaches hundreds of thousands of people all around the world...

How far does your customer service reach? Is it limited to face-to-face meetings, telephone conversations, mail, email, or social media? When does your customer service end? These three important questions need to be answered by you and your employees.  Answer them honestly and you will find the hidden reasons as to why your customers are going to the...

When I used to work in corporate America we used to have team building exercises during our meetings.  These exercises were considered to be so important by upper management that they were mandated into every meeting.  The goal was to bring the teams together so that they executed the plans with a sense of purpose; the team would rise or fall as a...

I have recently discovered a wonderful new series on the Discovery Channel called, “Surviving The Cut”.  The series is about the young men who sign up and join the various special warfare schools of the United States.  As you will see when you watch the series is that the training is tough, brutal, and pushes each individual to the breaking point. What is...