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Business Coaching

Create Capacity To Build Your Business

Posted by on May 1, 2012

This article is from Focus421, Inc.    Every business has a similar principle; you could even call it a law that must be followed in order for it to be successful.  That...

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Customer Service

5 Unusual Customer Loyalty Traits

Posted by on Feb 28, 2011

Every business has an ideal customer.  If the business has done an excellent job at market research and testing, then the business should be able to describe in specific detail...

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Sales

The Value of Pharmaceutical Sales Conversation

Posted by on Dec 15, 2010

I recently had the honor of being asked to write a few guest posts for Pharmaphorum.  This is a wonderful little online community that has brought together marketers, scientists,...

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Marketing

6 Lessons Learned From 99 Blog Posts In 1 Year

Posted by on Aug 12, 2010

It has been one year and a few days since the launch of the Finding Answers Blog.  This post represents the one-hundredth post for the blog.  There have been quite a few things...

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Recent Posts

Milestones Or Decision Points? What Do You Measure?

This time of year – beyond the holiday shopping and slow down in business – is when most business leaders, executives, and owners start to plan.  They reach into the filing cabinet or search their computers and dust off last year’s business plan.  It is that annual ritual of reading what they thought they would do this year (and didn’t) and write out...

20 Theses On The Social Media Church

Out of a desire to provoke, agitate, prod, and poke the eyes of those that consider themselves masters of the social media universe, the following twenty theses are put forward. You are invited to debate, comment, defend, attack, and otherwise attempt to credit/discredit the truths in these twenty theses. 1. There is no “Lord” of social media. There are...

Debate: Is Social Media Only For Marketers?

The year is winding down and it could be said that 2010 is (was) the year of Facebook and social media.  The number of subscribers to Facebook has gone north of 500 million.  The number of big brands claiming their Fan Pages has grown dramatically as well.  Small businesses are flocking to social media, Facebook in particular, seeking a new means to engage...

A Debate: Who Is Responsible For Morale?

During a presentation on building talented business teams and better morale that I gave, a question was raised about who is ultimately responsible for morale.  One audience member had taken the position that it is the responsibility of the leader or leadership to set the tone.  Another audience member felt it was incumbent upon the employees to be responsible...

The Top Three Secrets of Customer Service Success

Nathan Bryce is the inventor of the world’s first patented personality system, the Insight Temperament System, which applies the research of Carl Jung, David Keirsey, Isabel Myers (and many others) into real-life settings. His educational company, the non-profit Insight Learning Foundation, teaches hundreds of thousands of people all around the world how...