Out of a desire to provoke, agitate, prod, and poke the eyes of those that consider themselves masters of the social media universe, the following twenty theses are put forward. You are invited to debate, comment, defend, attack, and otherwise attempt to credit/discredit the truths in these twenty theses. 1. There is no “Lord” of social media. There are...
Business Coaching
Typically when a business begins to choke, or feel like it is being choked, it is normally around financial pressures. The inability to generate cash flow combined with increase...
Read MoreCustomer Service
Every business has an ideal customer. If the business has done an excellent job at market research and testing, then the business should be able to describe in specific detail...
Read MoreSales
I recently had the honor of being asked to write a few guest posts for Pharmaphorum. This is a wonderful little online community that has brought together marketers, scientists,...
Read MoreMarketing
It has been one year and a few days since the launch of the Finding Answers Blog. This post represents the one-hundredth post for the blog. There have been quite a few things...
Read MoreRecent Posts
Debate: Is Social Media Only For Marketers?
The year is winding down and it could be said that 2010 is (was) the year of Facebook and social media. The number of subscribers to Facebook has gone north of 500 million. The number of big brands claiming their Fan Pages has grown dramatically as well. Small businesses are flocking to social media, Facebook in particular, seeking a new means to engage...
A Debate: Who Is Responsible For Morale?
During a presentation on building talented business teams and better morale that I gave, a question was raised about who is ultimately responsible for morale. One audience member had taken the position that it is the responsibility of the leader or leadership to set the tone. Another audience member felt it was incumbent upon the employees to be responsible...
The Top Three Secrets of Customer Service Success
Nathan Bryce is the inventor of the world’s first patented personality system, the Insight Temperament System, which applies the research of Carl Jung, David Keirsey, Isabel Myers (and many others) into real-life settings. His educational company, the non-profit Insight Learning Foundation, teaches hundreds of thousands of people all around the world how...
10 Tips For Outstanding Customer Service
We have been busy the last few weeks, which means that there is definitely a turn in the economy. This guest post comes by way of Ezine Articles — Dick Wooden is the founder and President of Success with CRM Consulting, Inc. His 28 year background has been in the design, development, implementation and support of various Customer Relationship Management...
