Customers are the lifeblood of any business. Without them your business — any business — cannot survive. Customers validate your business plans, your products, and the value of your services through their purchases. So it is always baffling to me why some companies perform customer service poorly. You do not have to be that way [...]
Archive for the ‘Sales’ Category
February 16th, 2010
Four Secrets To Ideal Customer Service
Erroin A. Martin 
Posted in Business Coaching, Customer Service, Sales, Social Media 
Tags: Business Coaching, communicating with customers, customer care, customer contact, ideal customer service, sales coaching 
Comments February 12th, 2010
Avoid The Activity Trap – Provide Value
A business to survive has to have results. Typically these results are measured by the ultimate measurement: cash. The difficulty for any business in understanding this measurement is if it is a direct relation to activity or something other. Most businesses will have the belief that cash is generated solely by activity. Therefore many sales [...]
Erroin A. Martin Posted in Business Coaching, Leadership, Marketing, Sales, Social Media Tags: Business Coaching, business plan coaching and consulting, Business Planning, Executive Coaching, marketing and sales tactics, sales coaching, Social Media, success planning Comments January 28th, 2010
Who Influences Your Ideal Customer
In a perfect world your ideal customer would be only listening to you. Sadly, we do not live in a perfect world. This video demonstrates some of the forces that might be influencing your customer and how they interact within the market. If you can not identify who or what influences your customer then your [...]
Erroin A. Martin Posted in Business Coaching, Sales Tags: Business Coaching, communicating with customers, customer care, customer contact, Executive Coaching, sales coaching, Sales Training, Social Media Comments 
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