Many companies, both large and small, have embraced social media. It has been reported by Facebook that advertising on social media by businesses has increased 1000%. More and more people are increasing the size and depth of the social media gene pool. This blog, for one, thinks that is a wonderful thing. Growth is great! [...]
Archive for the ‘Customer Service’ Category
August 4th, 2010
Customer Service In 140 Characters Or Less: A Cautionary Tale
Erroin A. Martin 
Posted in Business Coaching, Customer Service, Social Media 
Tags: Business Coaching, communicating with customers, customer care, customer contact, customer experience, Customer Service, Social Media, social media execution 
View Comments August 3rd, 2010
#1 Secret In Increasing Revenues: Deliver Quality Customer Service
Ahhh…. customer service. You elusive Siren of the business seas; your beauty is as ravishing as your song. How I hear your call like Odysseus did and I too beg to be taken to your rocky shores. Beat me. Abuse me. Make me feel as if it is my own fault. How foolish I was [...]
April 12th, 2010
Success Secret: Put Your Customer At The Center
Want to beat the competition? Put your customers at the center of your organization. Make them the CEO of your business. Doing so will help you respond faster, launch innovative products/services, and build win-win relationships. Every company has an organizational chart, whether it is formal or informal, that depicts the hierarchy and the roles responsible [...]
Erroin A. Martin Posted in Business Coaching, Customer Service, Leadership, Social Media Tags: Business Coaching, Business Planning, customer experience View Comments 
