Customer service.  It seems to be lacking, especially with the airlines. We all know bad customer service when we experience it.  Yet what is excellent or great to one person is mediocre to another.  So, what is customer service in the end?  Is it solving needs?  Is it mitigating customer problems?  Or is it something more? Customer service is like...

We are going to be away for a bit, but have no fear as we have guest bloggers here to fill your desire for knowledge.  Be kind and share what you learn here, leave comments, and put what you have learned to use.  We look forward to coming back and sharing with you what we have learned.  Enjoy! Is customer service a department in your company? Is customer...

We are going to be away for a bit, but have no fear as we have guest bloggers here to fill your desire for knowledge.  Be kind and share what you learn here, leave comments, and put what you have learned to use.  We look forward to coming back and sharing with you what we have learned.  Enjoy! There are basically 5 different reasons why nothing great is ever...

Have you heard about the antenna issue with the iPhone 4?  (If you are on your iPhone can you hear me now?) When Steve Jobs, of Apple, came back from vacation to address the antenna controversy with the iPhone 4, he mentioned that the antenna complaints were only less than one percent of all related calls.  One percent.  Seems like a very small number...

When a customer service representative can be the only personal face for an entire company, it is important to make sure that the person reflects well on the values of the employer. Most large businesses may seem like a nebulous, faceless entity, but one interaction with a customer service person can make or break a client’s relationship with the business...

Leaders, business owners, and entrepreneurs are always learning.  In fact I would be so bold as to say that anyone who wants to keep their careers vibrant and their minds sharp are always learning.  Yet, in this high stressed world that seems to be constantly pulling at us in different directions, it can seem as if we are barely afloat. The list below is meant...