Social media is the buzz these days for businesses both large and small. As a medium it allows, for an investment of time, companies to engage with customers and potential clients. Whole departments are being built and new companies are being founded to help guide messaging into the social media realm. The focus is on [...]
Erroin A. Martin 
Posted in Business Coaching, Customer Service, Social Media 
Tags: Business Coaching, customer contact, customer experience, Social Media 
View Comments Customers are the lifeblood of any business. Without them your business — any business — cannot survive. Customers validate your business plans, your products, and the value of your services through their purchases. So it is always baffling to me why some companies perform customer service poorly. You do not have to be that way [...]
Erroin A. Martin Posted in Business Coaching, Customer Service, Sales, Social Media Tags: Business Coaching, communicating with customers, customer care, customer contact, ideal customer service, sales coaching View Comments Before you start smirking and thinking that I have gone stupid, give me at least the next three sentences to bend your ear. I am not talking about being mean to one customer and super nice to the other. I am not saying that you should have extreme differences in how you service your customers. [...]
Erroin A. Martin Posted in Business Coaching, Customer Service, Marketing, Sales Tags: Business Coaching, business plan coaching and consulting, customer contact, Executive Coaching, listening for results, marketing and sales tactics, marketing strategy, Sales, sales coaching, sales consulting, success planning View Comments 
