Another airline service has gone and done it. They’ve taken customer service one step closer to worse or beyond. Continental Airlines is the latest among the major American carriers to start charging for food during the flight. The next logical question should be: why even have food on the plane anyway?
The rapid decline in customer [...]
Archive for the ‘Customer Service’ Category
March 18th, 2010
Taking Customer Service To An All New Low
March 15th, 2010
A Manager, an Executive, and a Business Lion Went to Fill a Customer’s Needs
Customers have a never ending thirst that must be quenched on a continuous basis. They return to the same source of water that will quench the majority of their thirst because of familiarity and trust. Customers will desire for that source of water to be the answers or solutions to myriad of diverse needs. Yet, [...]
Erroin A. Martin
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