Customer service. It seems to be lacking, especially with the airlines. We all know bad customer service when we experience it. Yet what is excellent or great to one person is mediocre to another. So, what is customer service in the end? Is it solving needs? Is it mitigating customer problems? Or is it something [...]
Archive for the ‘Customer Service’ Category
August 27th, 2010
Great Customer Service Is Attitude, Individuality, and Freedom
Erroin A. Martin 
Posted in Business Coaching, Customer Service 
Tags: Business Coaching, creating sucess, excellence in customer service, freedom to solve customer problems, Great Customer Service 
View Comments August 22nd, 2010
Learning Superior Customer Service Skills
Is customer service an empty shell, long on rhetoric but short on delivery? Does the term customer service actually mean anything, or is it a leftover expression from an era of days gone by?
Erroin A. Martin Posted in Business Coaching, Customer Service Tags: Business Coaching, communicating with customers, customer care, customer contact, customer experience, Customer Service, sales coaching View Comments August 17th, 2010
Enthusiasm, Energy and Success Are Critical Keys For Providing Excellent Customer Service
No great success is ever attained in life without the surmounting of obstacles. In every life there are challenges. Some people view challenges as problems, others view them as opportunities.
AnatolijSeleznjov Posted in Business Coaching, Customer Service Tags: Business Coaching, communicating with customers, customer care, customer contact, customer experience, Customer Service, sales coaching View Comments 
