Another airline service has gone and done it. They’ve taken customer service one step closer to worse or beyond. Continental Airlines is the latest among the major American carriers to start charging for food during the flight. The next logical question should be: why even have food on the plane anyway?
The rapid decline in customer [...]
Archive for the ‘Customer Service’ Category
March 18th, 2010
Taking Customer Service To An All New Low
Erroin A. Martin 
Posted in Customer Service 
Tags: customer care, customer experience, Customer Service 
View Comments March 15th, 2010
A Manager, an Executive, and a Business Lion Went to Fill a Customer’s Needs
Customers have a never ending thirst that must be quenched on a continuous basis. They return to the same source of water that will quench the majority of their thirst because of familiarity and trust. Customers will desire for that source of water to be the answers or solutions to myriad of diverse needs. Yet, [...]
Erroin A. Martin Posted in Business Coaching, Customer Service, Leadership Tags: Business Coaching, customer care, customer experience, Executive Coaching, Leadership planning, leadership steps View Comments March 10th, 2010
What Is Your Customer Experience Expectation?
Social media is the buzz these days for businesses both large and small. As a medium it allows, for an investment of time, companies to engage with customers and potential clients. Whole departments are being built and new companies are being founded to help guide messaging into the social media realm. The focus is on [...]
Erroin A. Martin Posted in Business Coaching, Customer Service, Social Media Tags: Business Coaching, customer contact, customer experience, Social Media View Comments 
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