Feb 28, 2011

Every business has an ideal customer.  If the business has done an excellent job at market research and testing, then the business should be able to describe in specific detail everything they know about their ideal customer.  The result is a marketing and sales campaign that will become incredibly profitable.   There is another ideal that the...

Jan 20, 2011

We have all heard the maxim, “Dress to impress.”  In fact it is a given that how you dress speaks volumes about your character, your self-awareness, and your ability to deliver.  When you dress like a bum, people will treat you like one.  So when you stare out at your employees, or even yourself in the mirror, how do you look?  What message are you...

Dec 29, 2010

I first want to start out by saying that this post is not paid for, nor any form of compensation received, by the Starwood Hotels Group, Aloft hotels, or the great city of Chesapeake, Virginia. Instead it is merely my observations on what transpired on a snowy day, 26 December to be exact, and how a remarkable individual made a dreary experience warm and...

Nathan Bryce is the inventor of the world’s first patented personality system, the Insight Temperament System, which applies the research of Carl Jung, David Keirsey, Isabel Myers (and many others) into real-life settings. His educational company, the non-profit Insight Learning Foundation, teaches hundreds of thousands of people all around the world how...

We have been busy the last few weeks, which means that there is definitely a turn in the economy.  This guest post comes by way of Ezine Articles — Dick Wooden is the founder and President of Success with CRM Consulting, Inc. His 28 year background has been in the design, development, implementation and support of various Customer Relationship Management...

How far does your customer service reach? Is it limited to face-to-face meetings, telephone conversations, mail, email, or social media? When does your customer service end? These three important questions need to be answered by you and your employees.  Answer them honestly and you will find the hidden reasons as to why your customers are going to the...