How far does your customer service reach? Is it limited to face-to-face meetings, telephone conversations, mail, email, or social media? When does your customer service end? These three important questions need to be answered by you and your employees.  Answer them honestly and you will find the hidden reasons as to why your customers are going to the...

When I used to work in corporate America we used to have team building exercises during our meetings.  These exercises were considered to be so important by upper management that they were mandated into every meeting.  The goal was to bring the teams together so that they executed the plans with a sense of purpose; the team would rise or fall as a...

I have recently discovered a wonderful new series on the Discovery Channel called, “Surviving The Cut”.  The series is about the young men who sign up and join the various special warfare schools of the United States.  As you will see when you watch the series is that the training is tough, brutal, and pushes each individual to the breaking point. What is...

Once again events have taken us away from writing.  Below is an article from Kris Koonar on Business Coaching.  Enjoy and share! Any established business can utilize business coaching as a resource to achieve a higher level of performance, learning, and satisfaction. After understanding the goals and work processes of a business, professional business coaches...

Your business is your passion.  Whether you own it yourself or part of the executive team, it is where you spend the majority of your day.  Since that is the case why would you not want to make sure you are skilled in the fundamentals of success?  Why are you waiting to get a business coach? Here are ten reasons (there are more) about why you should choose a...