Every business has a process. Many times the process operates silently behind the scenes – keeping operations humming – and unbeknownst to the customer. The only times an individual becomes aware of the process is when it breaks down. This comes typically when a customer’s request/complaint/suggestion does not fit into the business process. Sales...

It is amazing what the power of social media can do. Someone in my LinkedIn network had an update about another software platform called SocialGrow. They used a video from Xtranormal, which has pre-cut computer animated scenes. All you have to do is type in a script, place some camera angles, and… you have a movie! It is even easier than...

Great sales start with even greater detailed meticulous planning.  All the homework, research, and effort you put into your pre-call sales plan will lead to great conversations and even larger sales.  The proof of this is in your own experiences and in the habits of the highly successful salespeople in your company. Putting in the effort to plan for your sales...

When it comes to sales questions are amazing wonderful tools.  Sadly when it comes to all the practicing, pre-call planning, and preparation that sales professionals do it seems that questions fall by the wayside.  Which is too bad because questions make for great conversations and help the participants of the sales call find winning solutions. Great questions...

I was once told that when a customer gives you an objection that the selling really begins.  The theory being that there is interest by the customer but they need a reason to buy.  Their objections are there for you to help them justify buying. Well, I object! When a customer asks a question, it is just that… a question.  Sadly many salespeople see it as...