Three hundred sixty-five days a year. Twenty-four hours a day. Every second the market is alive humming with noise. It is a noise that is filled with the cheers of successful sales, the woes of industries in crisis, the shouts of joy from a product launch, and the gentle weeping over a company’s losses. That [...]
Archive for March, 2010
March 22nd, 2010
Be A Business Lion: Listen To Your Market
Erroin A. Martin 
Posted in Business Coaching, Leadership 
Tags: Business Coaching, Business Planning, Executive Coaching 
View Comments March 19th, 2010
Listen To The Desires Of Your Business Kingdom
The kingdom of your business is made up of two entities: the employees and the vendors. Each has desires that can compliment and compete against each other. Each provides your business with information that is tainted with bias and self-interests, yet valuable none the less. The Vendors’ Desires The desires of the vendor is to [...]
Erroin A. Martin Posted in Business Coaching, Leadership Tags: Business Coaching, customer care, Executive Coaching, listening for results, thinking like a leader View Comments March 18th, 2010
Taking Customer Service To An All New Low
Another airline service has gone and done it. They’ve taken customer service one step closer to worse or beyond. Continental Airlines is the latest among the major American carriers to start charging for food during the flight. The next logical question should be: why even have food on the plane anyway? The rapid decline in [...]
Erroin A. Martin Posted in Customer Service Tags: customer care, customer experience, Customer Service View Comments 
