Customers are the lifeblood of any business. Without them your business — any business — cannot survive. Customers validate your business plans, your products, and the value of your services through their purchases. So it is always baffling to me why some companies perform customer service poorly. You do not have to be that way [...]
Archive for February, 2010
February 16th, 2010
Four Secrets To Ideal Customer Service
Erroin A. Martin 
Posted in Business Coaching, Customer Service, Sales, Social Media 
Tags: Business Coaching, communicating with customers, customer care, customer contact, ideal customer service, sales coaching 
View Comments February 16th, 2010
Everyone Needs Guidance
Over the weekend I was in attendance at a wedding party in New York City. Besides the wonderful location and the chance to see friends again, I was struck by something unique: how everyone needs a bit of guidance. No matter where they are (or where you happen to be in life) everyone needs a [...]
Erroin A. Martin Posted in Business Coaching Tags: Business Coaching, Executive Coaching, sales coaching View Comments February 12th, 2010
Avoid The Activity Trap – Provide Value
A business to survive has to have results. Typically these results are measured by the ultimate measurement: cash. The difficulty for any business in understanding this measurement is if it is a direct relation to activity or something other. Most businesses will have the belief that cash is generated solely by activity. Therefore many sales [...]
Erroin A. Martin Posted in Business Coaching, Leadership, Marketing, Sales, Social Media Tags: Business Coaching, business plan coaching and consulting, Business Planning, Executive Coaching, marketing and sales tactics, sales coaching, Social Media, success planning View Comments 
