I had a recent conversation today with an old work colleague. We were discussing her recent adjustments to her new position at her new company. She has been very excited about the opportunities presented to her. Recently her company had launched a new product. While the first two quarters were good for her she was [...]
Archive for January, 2010
January 26th, 2010
How Not To Be An Inconsistent Manager
Erroin A. Martin 
Posted in Business Coaching, Leadership 
Tags: acting like a leader, Business Coaching, Executive Coaching, leadership steps, management coaching, thinking like a leader 
View Comments January 25th, 2010
I Bet You Are Not Customer Focused!
In the past sales used to be about interrupting and pushing your product or services. In recent years sales has taken a more “customer centric or customer focused” approach. All about the customer and how they feel and what they want and how you can help them. Or is it? I mean you’re in sales [...]
Erroin A. Martin Posted in Business Coaching, Sales Tags: Business Coaching, communicating with customers, customer care, customer centric selling, customer contact, customer focused, customer service success story, Executive Coaching, marketing and sales tactics, Sales, sales coaching, sales consulting, Sales Training View Comments January 19th, 2010
Stop Treating All Your Customers The Same
Before you start smirking and thinking that I have gone stupid, give me at least the next three sentences to bend your ear. I am not talking about being mean to one customer and super nice to the other. I am not saying that you should have extreme differences in how you service your customers. [...]
Erroin A. Martin Posted in Business Coaching, Customer Service, Marketing, Sales Tags: Business Coaching, business plan coaching and consulting, customer contact, Executive Coaching, listening for results, marketing and sales tactics, marketing strategy, Sales, sales coaching, sales consulting, success planning View Comments 
