Somewhere it is written that it takes 21 days or more to change a habit or establish a new one. (Although I am sure under the right pressures those days can be shortened.) If it is really the case that it takes 21 days then you should use that number when establishing how many times you are going to speak with your customers/clients. First, you...
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Posts made in November 6th, 2009
21 Equals 7 — Keep Customer Contact Diverse
Posted by Erroin A. Martin in Customer Service, Sales | 0 comments
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