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The Von Gehr Consulting Group, LLC, was founded by Erroin A. Martin to provide business coaching, consulting, and other services to companies both large and small. The primary goal is to have our clients be passionate about their business and reach the unachievable.

When Is It Time To Head for The Business Exits?

Businesses both large and small spend a large amount of time executing their plans.  Be they marketing, social media, sales, or business plans.  If these plans – finely tuned and crafted – have the latest information, the correct assumptions, and proper resources in place, then their execution should lead to success.  The key word being “should”.

When the plan is put into action the unforeseeable becomes seen.  This is part of additional forces that can place great pressure on the business to stay the course or make changes.  There are many success stories about business that persevere with their vision, as there are those that tell about how a business corrected course at just the right time.  What are an executive, entrepreneur, and/or business owner to do?  When they are under pressure should they stay the course or change?  How do they know? When should they give up?

Many intelligence reports in war are contradictory; even more are false, and most are uncertain. – Karl Von Clausewitz

Know Where Your Emergency Exits Are

If you have flown on a plane and actually pay attention to the safety information during the taxing of the aircraft, then you know they mention how many exits the aircrafts has.  The key point that they try to get across is that in some cases the nearest exit may actually be right behind your seat, so you should take a look around.  Do you know where your exits are in your plans?

If some of you are even thinking about using the failure to reach a metric or milestone… well you are partly there.  Those are measurement tools, like a speedometer in a car, and as such can only give you information about progress.  What metrics cannot do is make a decision for you.

Successful companies that know when to persevere or when to change course have metrics in their plans too.  They also do something that most other businesses do not do:  they create exits in their plans.  These help prevent “golden cow” mentalities to built and create a culture of accountability.  It keeps the business focused on the execution of the plan and nimble to adjust as needed.

Principles and rules are intended to provide a thinking man with a frame of reference. — Karl Von Clausewitz


How To Build A Plan With Exits

Every business can have a plan with exits.  One of the keys is to have metrics or milestones.  It is important to note that metrics and milestones are nothing more than measurement tools that tell you about the progress of your business.  They help provide you, the owner/executive, with information to make a decision: stay the course or head for the exits.

There are two other key components that must come first in your plan before you even make your metrics.  The first is researching everything you possibly can and have a firmly built foundation for your business assumptions.  The second is role-play.

Success of any plan needs execution with business coaching

My Plan Is Simple

Let’s get the boring one out of the way first – research.  Boring and yet so incredibly important that most first time entrepreneurs and small business owners do not do enough of it: research.  Weather it comes from the fear of making the wrong assumptions or afraid of what the research will tell them, many businesses do not do enough of it.  Get over yourself and dig deep.  Ask anyone and everyone questions about your products/services and markets.  Realize that you will not know everything but work effortlessly in trying to.  Your business and the plan you build will be ahead – way ahead – of the competition.

Now for the fun stuff: role-play.  This is not Dungeon & Dragons where you are going to roll dice (although you could if you wanted to); instead it is a safe and financially secure way to test your plans.  In essence you are asking your plan and decision makers a series of “what if’s”.  What if your business makes more money than expected in the first month?  What if your business does not make money in three months?  What happens if your business just meets quota? etc.  These series of questions work best when you role-play out the different scenarios.  It helps your decision makers see where opportunities arise and it can even test the validity of your metrics.  Role-play will also help you establish when and where to place your exits.

One More Quarter To Go

2010 is coming to close rather rapidly.  The third quarter will quickly be over and the last quarter upon your business.  If you are still executing the same plan and are not seeing the results you want… when are you going to quit?

Pull your plan out of the drawer and dust it off.  Are you even following it or doing what you normally do?  If it is not even in use what is the purpose of making one anyway for your business?

Use this last quarter to put what is written here into practice.  Your business will thank you, you will thank yourself, and you will learn how to make smarter decisions.

Great Customer Service Is Attitude, Individuality, and Freedom

Customer service.  It seems to be lacking, especially with the airlines.

We all know bad customer service when we experience it.  Yet what is excellent or great to one person is mediocre to another.  So, what is customer service in the end?  Is it solving needs?  Is it mitigating customer problems?  Or is it something more?

Customer service is like leadership.  We can all tell the bad and worse versions of both when we see it in action.  We all know how great it can make you feel when you experience great service and great leadership.  Like with great leadership, great customer service seems to be difficult to replicate.

Great customer service is not a replaceable part.  It cannot be assembled in a classroom or in simple steps like the instructions for Ikea furniture.  Great customer service from any business or company starts with the individual.

Hire Attitude, Individuality, and Freedom

Companies that have a reputation for excellent customer service are known for having the same traits.  Those traits are attitude, individuality, and freedom.  Their customer support teams are excited about working where they work, they enjoy solving problems, they all are a bit quirky, and they are given freedom of movement to create solutions.

A great example for a high-end provider of customer service is the Four Seasons Hotel chain.  First they hire employees that match the brand image of the hotel chain, which is class and manners.  These employees display an excellence in manners towards each other and their guests.  They pay attention to detail in ways that the hotel guest will notice; making them feel as if their individual needs are attended to.  For lack of a better term, the Four Seasons hires “neat freaks.”  The second important item the Four Seasons chain provides is a freedom of movement to service a guest’s needs.  Each employee at the Four Seasons is given a budget that they can spend on meeting the needs of their guests.  This freedom of resources, in most cases cash, allows the employees of the Four Seasons to quickly solve problems and be creative in the process.  The end result is that guests feel completely taken care of.

On the lower-end of providers is Zappos.com, the online shoe provider.  Employees of this fast growing Internet store love shoes.  The founder and CEO of Zappos.com, who is a self-confessed shoe aficionado, hires the same for his customer service staff.  The customer service staff at Zappos.com is given the freedom of movement to solve a customer’s problems.  This can be from a no questions asked return to helping the client find the best show at the lowest price for a particular occasion.  The goal is to have satisfied customers, no matter how you get there.

Both companies are successful brands.  Both understand that it is the customer who controls their destinies.  Therefore they hire customer service representatives that match the attitude of their brand, enjoy solving the needs of their customers, and give the freedom to do so without giving away the store.

Your business can do the same.  You have to be willing to hire employees that match best with your customers you have and the clients you want to get.  You must hire employees that truly enjoy the intellectual challenge in solving customer problems.  You must allow them the freedom to solve those problems.  If you do, you will have created and executed a formula for success!

The Top Ten Myths And Realities About Business Coaching

We are going to be away for a bit, but have no fear as we have guest bloggers here to fill your desire for knowledge.  Be kind and share what you learn here, leave comments, and put what you have learned to use.  We look forward to coming back and sharing with you what we have learned.  Enjoy!

I think it is safe to say that there are many preconceived notions about business coaching. Furthermore, some of these notions really are myths rather than reality. In an attempt to provide some insight into what are the major myths about business coaching, I have developed a list of the top ten myths and respective realities that are counter to each myth.

Myth # 1. I really don’t have any problems. I am doing well and don’t need a business coach.
Reality: Maybe this is true, but it is important to understand that business coaching is not about fixing problems. Business coaching is about creating new possibilities and improving yourself.

Myth #2. Business coaching is nothing more than a cleverly disguised way of telling people what to do.
Reality: Effective business coaching focuses on results and uses various approaches to pull solutions from within those being coached rather than the coach telling them what to do.

Myth #3. You have the questions and your business coach has the answers.
Reality: From my perspective as a strategic thinking business coach, this is very far from the truth and reality. As an effective business coach it is just the opposite. Your business coach has the questions and you have the answers within you and your business coach will help you discover them.

Myth #4. Business coaching is only for troubles or poor performers.
Reality: The best business coaching clients are those with potential that is not being realized or people who have hit a hurdle or stumbling block in their development and need coaching to guide them through the impediment.

Myth # 5. Business coaching is just sitting around and listening to people.
Reality: Effective business coaching comes from asking the right questions at the right time. A well thought-out question may be worth hours of listening. However, listening is only useful if it yields enough information to formulate the right questions.

Myth #6. Business coaching is time consuming.
Reality: Reality is just the opposite. Some of the best business coaching happens in brief and sharply focused doses. And remember the old saying about there is never enough time to do it right but there is always enough time to do it over? Effective business coaching will increase the probability of getting it right the first time and therefore save time in the future.

Myth #7. Business coaching is too expensive and only wealthy people can afford their own business coach.
Reality: Maybe this could be true with some business coaches, but certainly not for all business coaches. When speaking with prospective business coaching clients we focus on the value of the business coaching to their own growth and development and their business and personal goals. After that we develop a mutually satisfactory and beneficial financial arrangement.

Myth #8. I can coach myself for free or I can simply talk to my best friend.
Reality: No matter how hard your best friend tries, he or she cannot be unbiased and impartial with you. And you and your best friend will not ask the tough questions that need to be asked and will not bring the benefit of a true outsider’s perspective.

Myth # 9. Men cannot coach women and women cannot coach men.
Reality: Effective business coaching is gender neutral. In fact, sometimes business coaches of the opposite sex can facilitate people seeing issues from the other’s perspective.

Myth #10. A business coach must have a similar personality to yours.
Reality: Business coaching is about growth and development and having a business coach with a different personality will offer fresh perspectives.

The Top Ten Myths And Realities About Business Coaching, According To Your Strategic Thinking Coach
By: J. Glenn Ebersole, Jr., Chief Executive of J. G. Ebersole Associates and The Renaissance Group (TM)

Glenn Ebersole, Jr. is a multi-faceted professional, who is recognized as a visionary, guide and facilitator in the fields of business coaching, marketing, public relations, management, strategic planning and engineering. Glenn is the Founder and Chief Executive of two Lancaster, PA based consulting practices: The Renaissance Group, a creative marketing, public relations, strategic planning and business development consulting firm and J. G. Ebersole Associates, an independent professional engineering, marketing, and management consulting firm. He is a Certified Facilitator and serves as a business coach and a strategic planning facilitator and consultant to a diverse list of clients. Glenn is also the author of a monthly newsletter, Glenns Guiding Lines Thoughts From Your Strategic Thinking Business Coach and has published more than 250 articles on business.

Author: Glenn Ebersole
Article Source: EzineArticles.com
Provided by: Guest blogger

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